This Privacy Policy explains how Comagro OÜ (“we”, “us”, or “our”) collects, uses, and protects your personal and corporate data when you visit our website https://comagro.ee or make a purchase from us. We comply with the EU General Data Protection Regulation (GDPR) and applicable Estonian data protection laws.
Who we are
Company name: Comagro OÜ
Registry code: 12960886
VAT number: EE101841896
Address: Priisle tee 10, Lasnamäe linnaosa, 13914 Tallinn, Harju maakond
Email: tsg@comagro.ee
Phone: +372 5886 0577
Legal basis for processing
We process personal and corporate data under the following legal bases:
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To perform a contract: Fulfilling your B2C retail orders, processing B2B wholesale inquiries, and providing customer support.
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To comply with legal obligations: Adhering to accounting, tax, and consumer protection laws.
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Based on consent: For optional activities such as newsletter subscriptions, marketing, or cookie usage.
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Based on legitimate interests: To maintain website security, prevent fraud, and improve our services.
What data we collect and why
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Contact details: Name, email address, and phone number for order processing, logistics coordination, and customer communication.
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Corporate details (B2B): Company name, registration address, and VAT registration number to issue official invoices for wholesale and commercial pallet shipments.
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Billing and shipping address: To ensure accurate delivery of products to parcel lockers, courier drop-offs, or commercial addresses.
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Payment information: Processed securely via Montonio. We do not store or have direct access to your credit card or sensitive bank details.
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Order history and communication records: Kept for customer support, B2B relationship management, and inquiry resolution.
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Technical data: IP address, device type, and browser information collected (e.g., via Google Analytics) for website performance and security analysis.
Cookies
Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, and analyze website traffic. Cookies are small text files stored on your device when you visit our website.
We use essential cookies (necessary for website operation, such as the shopping cart) and optional cookies (for analytics). Optional cookies are only used after you give your consent through our cookie consent banner.
You can change or withdraw your cookie consent at any time by clicking the cookie settings link displayed on our website. You can also control or delete cookies through your browser settings, but please note that disabling essential cookies may affect the online checkout functionality.
Third-party services
To fulfill our services, we share necessary data with trusted third-party providers:
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Payments: Processed securely by Montonio.
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Shipping: Handled by Smartpost (for Estonian parcel lockers), courier services, and international transport/freight companies. These partners receive delivery-related data (name, address, phone number) to complete the shipment.
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Analytics: Google Analytics collects anonymous usage data to help us improve website performance.
Data retention
We retain data only as long as necessary to fulfill the purposes described above or as required by law:
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Accounting data: Kept for 7 years in accordance with Estonian accounting rules.
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Order and customer communication data: Kept for 3 years after the last contact unless a longer period is required to resolve legal or contractual matters.
Your data protection rights
Under the GDPR, you have the following rights:
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Right to access your personal data.
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Right to correct inaccurate or incomplete data.
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Right to request deletion of your data when it is no longer legally necessary to keep it.
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Right to restrict or object to processing in certain circumstances.
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Right to data portability (to receive your data in a structured, machine-readable format).
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Right to withdraw consent for processing based on consent.
You can exercise these rights by contacting us at tsg@comagro.ee. We will respond to your request within one month.
Data security
We protect your data using secure servers, encrypted connections (SSL), and restricted access protocols. We continuously monitor our systems to prevent unauthorized access, disclosure, or misuse of your personal and corporate information.
International data transfers
Some service providers may process data outside the European Economic Area (EEA). In these cases, we ensure compliance through EU Standard Contractual Clauses or adequacy decisions under the GDPR to guarantee your data remains protected.
Contact and complaints
For privacy questions or concerns, please contact us at tsg@comagro.ee. If you believe your data is being processed unlawfully, you have the right to contact the Estonian Data Protection Inspectorate (info@aki.ee).
Effective date: March 2026